Terms of Service

This website is operated by the International Society for Krishna Consciousness (ISKCON). Throughout the site, the terms “we”, “us” and “our” refer to ISKCON. ISKCON offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or donating to us, purchasing something, or participating in our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, donors, customers, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

• transmissions over various networks; and
• changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and donations are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the site. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

SECTION 13 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless ISKCON and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand.

SECTION 14 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

SECTION 15 – EVENTS BOOKING TERMS

By booking an event through our website, you agree to comply with our guidelines and policies. Registrations are confirmed only upon successful payment and receipt of confirmation.

We may cancel, reschedule, or change event details. In such cases, we will offer alternate options or a refund if applicable. Participant cancellations are subject to our Event Cancellation Policy. No-shows are non-refundable.

SECTION 16 – APPOINTMENTS AND CONSULTATIONS

Appointments must be honored at the scheduled time. Rescheduling must be done at least 24 hours in advance. Missed appointments may forfeit the fee. Consultations are for spiritual guidance and not professional or legal advice.

SECTION 17 – COURSES AND EDUCATIONAL OFFERINGS

Course registration is confirmed only after payment. Refunds are subject to course-specific policies. We may cancel or reschedule courses at our discretion. Course content is our intellectual property and must not be copied or redistributed. Participants must maintain appropriate behavior throughout.

Let me know if you’d like this in downloadable format (PDF/Word), or if you want any jurisdiction-specific compliance (like GDPR, IT Rules, etc.).

SECTION 19 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and the jurisdiction of Pune, Maharashtra.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policy

Effective Date: 1st March 2021

Operated by ISKCON Pune – Jīvadāya Department

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a transaction on our site, including booking events, courses, or appointments.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store or register for an event, course, or appointment, we collect the personal information you give us such as your name, address, email address, and phone number.

When you browse our site, we also automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products, upcoming events, or other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, register for a course, book an appointment, or arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at:

📧 support@jivadaya.org

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We use Razorpay for processing payments. Neither we nor Razorpay store your card data on their servers. The data is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS) during processing. Your purchase transaction data is only used as long as necessary to complete the transaction and is not saved thereafter.

Our payment gateway adheres to PCI-DSS standards as managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, American Express, and Discover).

For more insight, please read Razorpay’s own terms and policies at https://razorpay.com

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information as necessary to perform the services they provide to us.

However, some third-party providers (such as payment gateways) have their own privacy policies regarding the information we must provide to them for your transaction.

We recommend that you read their policies to understand how your personal data will be handled.

Note that some third-party service providers may be located in jurisdictions different from yours or ours. So your information may become subject to the laws of those jurisdictions.

Links: When you click on links on our site, they may direct you away. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

SECTION 7 – COOKIES

We use cookies to maintain your user session. These cookies do not personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon being posted on the website. If we make significant changes, we will notify you here so that you are aware of what information we collect, how we use it, and under what conditions, if any, we disclose it.

If our store or services are acquired or merged with another entity, your information may be transferred to the new owners to continue service.

SECTION 10 – EVENT BOOKINGS, COURSES, AND APPOINTMENTS

When you register for a course, event, or appointment through our platform, we may collect additional information such as:

• Preferred time slots
• Areas of interest (spiritual topics, seva, sadhana, etc.)
• Attendance history or course completion
• Preferences and special requests

This data is used solely to deliver personalized, relevant, and timely experiences to you. Your information will not be sold or used for unrelated purposes.

SECTION 11 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (including legal, accounting, and reporting requirements). You can request deletion of your data by emailing us.

SECTION 12 – YOUR RIGHTS

Under applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to our processing
• Withdraw your consent at any time

To exercise any of these rights, contact us at the address below.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer:

Return & Refund Policy

Physical Products

Our return policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Non-returnable items include (but are not limited to):

• Perishable goods (e.g. food, flowers, prasadam, etc.) 
  
• Flammable liquids or gases
• Gift cards
• Downloadable software or digital content
• Opened CDs, DVDs, cassettes, or other media

Please do not send your purchase back to the us if it doesn't complies the above mentioned terms.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Late or missing refunds:

• Check your bank account or credit card company again
• Then contact your bank
• If still unresolved, contact us at support@jivadaya.org

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. For exchange requests, email us at support@jivadaya.org and send your item to:

Jivadaya Dept,. ISKCON NVCC

Off Katraj-Kondhwa Bypass Rd,

Kondhwa (Bk), Pune – 411048

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.

If the gift giver had the order shipped to themselves, the refund will be issued to them and they will be notified.

Shipping

You are responsible for paying your own shipping costs for returning any item. Shipping costs are non-refundable.

If your refund is approved, the cost of return shipping will be deducted from your refund.

For items valued above ₹5000, we recommend using a trackable shipping service or insurance. We do not guarantee receipt of returned items.

Courses, Events, Appointments & Bookings

Event Tickets / Bookings (e.g., festivals, yajnas, retreats)

• Cancellations requested 7 or more days prior to the event: 100% refund (excluding payment gateway fees)
• Cancellations within 3–6 days of the event: 50% refund
• Cancellations less than 72 hours before the event or no-show: No refund

Refunds will be processed to the original payment method within 7 working days of approval.

Online/Offline Courses & Workshops

• Refunds will be considered only if cancellation is requested within 48 hours of enrolment, and before accessing course material.
• Once course material has been accessed or participation has begun, no refund will be issued.

Course enrolment is non-transferable, unless explicitly allowed by the event organizer.

Appointments / Consultations

• Appointments may be rescheduled once with at least 24 hours' notice.
• No refunds for missed appointments or cancellations made within 24 hours of the scheduled time.

Contact Us

To request a return, refund, or for any questions, reach out at:

Email 📧: support@jivadaya.org

WhatsApp Support

Mailing Address:

Jivadaya Department,

ISKCON NVCC, Off Katraj-Kondhwa Bypass Rd,

Kondhwa (Bk), Pune – 411048